How we rate merchants
The merchant ratings are based on the average score the merchant received in three of the largest online store comparison sites on the net. These ratings are based on thousands of customer reviews. The ratings are rounded and are mostly based on last 6 month's rating. This is done so that possible changes made in the store's service is noted.

Merchant Details:

Payment Methods:
American Express, Mastercard, Visa

Features:
Secure Ordering/Payment System (SSL/SET)
On-line Ordering Shopping Cart System
On-line Order Tracking System
Customer's Info is Confidential 
Gift Services Available
Live Customer Representative
Available 24 hours a day
Multi-lingual WWW site 

Return Policy:
No RMA Required
No Restocking Fee

Payment Methods:
American Express, Diners Club, Discover, MasterCard, Visa, PayPal, Money Order, Personal Check.

Features:
Secure Ordering/Payment System (SSL/SET) 
On-line Ordering Shopping Cart System 
On-line Order Tracking System 
Customer's Info is Confidential 
Gift Services Available 

Return Policy:
RMA Required
No Stocking Free

Payment Methods:
Visa, MasterCard, American Express, Discover, Office Depot credit cards, Checks, Wire Transfers and Money Orders.

Features:
Secure Ordering/Payment System (SSL/SET) 
On-line Ordering Shopping Cart System 
On-line Order Tracking System 
Customer's Info is Confidential 
Available 24 hours a day

Return Policy:
RMA Required
No Stocking Free

Payment Methods:
American Express, Discover, Mastercard, Vista.

Features:
Secure Ordering/Payment System (SSL/SET)
On-line Ordering Shopping Cart System
On-line Order Tracking System
Customer's Info is Confidential 
Live Customer Representative
Available 24 hours a day
Many shipping options

Return Policy:
RMA Required
Restocking Fee

Payment Methods:
American Express, Mastercard, Discover, Visa, Paypal, Bill Me Later, Google Checkout.

Features:
Secure Ordering/Payment System (SSL/SET)
On-line Ordering Shopping Cart System
On-line Order Tracking System
Customer's Info is Confidential 
Gift Services Available

Return Policy:
No RMA Required
Store Credit Refund

Payment Methods:
American Express, CarteBlanche, Mastercard, Diners Club, Money Order, Personal Check, Discover, Visa, Paypal, Bill Me Later, Google Checkout.

Features:
Secure Ordering/Payment System (SSL/SET)
On-line Ordering Shopping Cart System
On-line Order Tracking System
Customer's Info is Confidential
Live Customer Representative
Available 24 hours a day

Return Policy:
RMA Required
No Restocking Fee

Shop.com is unrated because it is an online shopping mall which works with many merchants. Each of these merchants has it's own rating and customer reviews, and therefore it is impossible to rate Shop.com itself.

What is RMA? RMA (Return Material Authorization) means the refund is only issued after a series of tests. Basically, it means the refund policy isn't a "No questions asked" one. Read more about RMA here.